Help & FAQ Portal

Opening a partner account is simple. We only require your basic shop name, owner name, delivery address, and active mobile number during registration. No drug license documentation is required to sign up.

Once you submit your registration, our administration team reviews your details for approval. This process usually takes 12 to 24 hours. You will receive an SMS and a WhatsApp notification once approved.

Wholesale rates and pharmaceutical profit margins are commercially sensitive. To protect B2B margins, we restrict wholesale catalog access exclusively to approved retail partners. Guests and pending accounts will see maximum retail prices (MRP) only.

Yes! Depending on the manufacturer's packaging configurations, you can order medicines by full Box, by Pata (strips), or as individual loose Pieces (tablets/capsules). This allows you to manage inventory levels efficiently without tie-ups.

Absolutely. We maintain direct sourcing contracts with Bangladesh's top pharmaceutical companies. All products are delivered straight to our Shibchar warehouse, eliminating middlemen and ensuring authentic supply chains.

The clinical content (indications, dosage, side effects, precautions) displayed on our product pages is referenced from the comprehensive MedEx databases, providing you with a reliable reference directly beside your catalog.

For free scheduled market-day deliveries, the minimum order value is 2,000 BDT. Orders below this threshold may incur a small delivery fee, or can be collected directly from our Shibchar warehouse.

We run weekly scheduled vehicles to all major division hubs and markets across Bangladesh. Contact your regional coordinator to confirm specific dispatch schedules for your location.

We strictly adhere to GSDP (Good Storage and Distribution Practices). Vaccines, insulins, and other cold chain biologicals are stored in digital refrigerators at 2°C to 8°C and shipped in insulated cool-boxes with validated cold packs.

Any damages, packaging defects, or quantity mismatches must be reported to our delivery driver immediately during doorstep verification, or logged on your dashboard within 24 hours of delivery. Unfulfilled or damaged items are credited back immediately.

We accept returns for slow-moving pharmaceutical stock up to 3 months prior to its printed expiry date, provided the packaging is undamaged. Expired stock cannot be returned. Cold-chain items cannot be returned due to safety protocols.